Frequently Asked Questions

First Global specializes in non-life insurance, categorized into five main areas:

• Marine: Marine Cargo, Merchandise Floater, Marine Hull, Freight Forwarder’s Liability
• Solar: Operational All-Risks, Contractor’s All-Risks, Comprehensive General Liability
• Business: Property, Warehouse, Group Personal Accident, Fidelity, Liability, Money/Securities & Payroll, Fleet, Cyber, Casualty
• Personal: Motor, Travel, Personal Accident, Pet Care, Golf, Fire, Kasambahay Protect
• Construction: Bonds & Suretyship, Contractor’s All-Risks, Erection All-Risks

First Global is a duly licensed non-life insurance agency accredited by the Insurance Commission.

We work with some of the top insurance providers in the country, including:

• Pioneer Insurance & Surety Corporation
• Paramount Insurance Life & General Assurance
• Pacific Union Insurance Company
• MAAGAP Insurance Inc.
• Philbritish Assurance Company, Inc.
• Malayan Insurance Company, Inc.
• Standard Insurance Company, Inc.
• Cocogen Insurance, Inc.
• Alpha Insurance and Surety Corporation

First Global provides expert guidance, helping you choose the best coverage for your needs while ensuring a seamless experience. Our team negotiates competitive rates and assists with claims processing. Learn more on our Services page.

Non-life insurance covers properties, businesses, and personal assets against risks such as fire, theft, natural disasters, and liability claims. Life insurance, on the other hand, provides financial protection to beneficiaries in case of the policyholder’s death.

To report a claim, email info@firstglobal.ph or contact us at +63 88448288. You may also reach us via Viber at 09175898928.

It depends on your policy type. Check the specific insurance product page on our website for a detailed list of required documents.

Claims should be reported as soon as possible. Ideally, within 7 days of the incident to avoid complications.

Claim processing times vary based on factors like claim amount, coverage, and investigation requirements. But don’t worry—we’ll keep you updated every step of the way.

We accept online bank transfers to our BPI account. Contact us for details.

Absolutely! We deliver within Metro Manila and Metro Cebu. For other locations, we send policies via courier services.

Yes! First Global provides nationwide coverage across the entire Philippines, offering insurance solutions for individuals, groups, and businesses.

Your premium depends on factors like coverage type, insured sum, risk exposure, claims history, and any add-ons you choose.

Yes! We can tailor policies to fit your specific needs. Just reach out, and we’ll help you put together the right coverage.

We’ll send you a renewal notice one month before your policy expires and guide you through the next steps.

First Global offers a maximum credit term of 90 days from the policy issuance date. If payment is not made within this period, the policy will be canceled. Our accounts team will follow up with you before that happens!

Just send us an email at info@firstglobal.ph with your Policy Number, and we’ll process the changes.

Yes! To cancel, send an official cancellation request to info@firstglobal.ph. We’ll guide you through the refund process and calculate any earned premiums.

You can find us at 4/F Pac-Atlantic Centre, 2917 Finlandia St., Barangay San Isidro, Makati City, Philippines 1234.

It’s easy! Just email info@firstglobal.ph with your preferred date, time, and location. We can meet in person or virtually—whichever works best for you.

While First Global offers a broad range of non-life insurance products, we specialize in Marine and Solar Insurance, setting us apart from other providers.

Turnaround time varies depending on coverage type, insured sum, risk factors, and underwriting details, but we’ll get it to you as soon as possible.

Yes! If you’re interested in joining us as a sub-agent, email info@firstglobal.ph, and we’ll provide details on our sub-agent program.

• Comprehensive insurance covers damages to your vehicle, as well as third-party liabilities.
• Third-party insurance only covers damages and liabilities caused to others but does not include coverage for your vehicle.

Yes, First Global provides insurance solutions tailored to small businesses and startups. Coverage includes property insurance, liability insurance, cyber insurance, and more.